Billing

Staffed from 8:00 am to 4:30 pm, Monday through Friday.


TVL offers the following billing options:

• Account Billing – Each account is billed monthly.

• Patient Billing – Patients are billed directly.

• Third-Party Billing – Insurance carriers are billed directly.

Knowledgeable billing professionals are always accessible. Beyond the convenience of ready access to assistance, clients have the assurance that comes from decades of experience with payers operating in Idaho and throughout the Pacific Northwest.

Billing Statements

Unique to the industry, TVL's billing statements:

• Provide a cumulative summary detailing all patient laboratory encounters.

• Offer Patient Name, CPT code, test description, cost.

Customer Portal

TVL offers an easy to use customer portal that allows our client's to access up to date balances on charges, once the testing is complete. This portal also allows access to current and past bills, easy online bill pay, and much more.

Direct Billing

TVL provides our healthcare providers with convenient, professional direct billing to patients. We also provide support to your patients by billing a wide variety of insurance companies directly. In an effort to serve our clients even better, we continually monitor patient usage patterns of various carriers and their associated programs, adding to the list of insurers billed on an ongoing basis.

Requisitions

Requisitions can be preprinted with frequently-used diagnosis codes furnished by the provider to simplify and expedite complete and accurate ordering and billing.

  • Our test requisitions can include preprinted diagnosis codes
  • ICD10 coding assistance is available – we have various tools designed to help you and your staff with training on the Advance Beneficiary Notice (ABN) generator on this website, free of charge.

Online ABN Utility Program

Our simple online utility quickly identifies tests that require an ABN and prints an ABN listing those tests and their codes-ready for the patient to sign. The ABN generator automates creation of advance beneficiary notices. We also have a client ordering portal that allows for automatic ABN generation.

Toll-Free Phone Support

Providing service throughout Idaho and Eastern Oregon, members of the laboratory billing team are available to physicians/clinics via our toll-free number, 1-800-574-8854.   Patients who have questions regarding their bills can call a toll-free number listed on their bills, for direct access to patient billing staff.

ICD-10 Coding Support

We can provide support for your ICD·10 coding efforts. Assistance in this increasingly vital area can be arranged through your client representative or the billing office.

Ethical Billing Standards

In accordance to TVL's Mission, Vision and Values, TVL is pledged to adhere to the strictest code of billing ethics.

Advance Beneficiary Notice

The Omnibus Budget Reconciliation Act of 1986 (OBRA) included a limitation of liability (or waiver of liability) provision that provides beneficiaries with protection from liability when they, in good faith, receive services from a Medicare provider for which Medicare payment is subsequently denied as not “reasonable and necessary.”

An Advance Beneficiary Notice (ABN) should be obtained whenever a provider has reason to believe a procedure could be denied as not reasonable and necessary. Generally, services necessitating a signed waiver are those that are payable in some instances, but not payable in others. These can include:

Laboratory tests for which Medicare has established either a National Coverage Decision (NCD) or for which a Medicare fiscal intermediary or carrier has established a Local Coverage Decision (LCD).

  • Laboratory tests that are not yet FDA-approved or which are termed “investigational tests.”
  • Laboratory tests that are specifically excluded by the Medicare program. (e.g., General Health Panels).
  • Routine or Screening Services. As a courtesy, please inform your patient that these services are not covered by Medicare.

Please provide the laboratory with an Advance Beneficiary Notice when you have reason to believe Medicare may deny a procedure as ‘medically unnecessary'.

Medicare Billing

Medicare is very specific about what elements are required on an ABN for it to be considered valid. Absence of any of the required elements invalidates that ABN and is the same as no ABN at all. Medicare is also very specific about format and appearance of the ABN. Medicare periodically updates the version of the ABN and only the newest version is acceptable. Please use the most recent version on this website if filling out this form. Please take a moment to review the ABN that follows. The following must be completed on each ABN obtained:

  1. Patient’s name
  2. Medicare number (HICN)
  3. Specific tests the patient was advised could be denied must be listed.
  4. The reason these tests may be denied must be listed in the appropriate column.
  5. The patient may request the estimated cost of the test(s). You should provide this information to the best of your knowledge. Once the information is recorded, ask the patient to read, check Option 1, 2 or 3.
  6. Patient must date the ABN.
  7. Patient must sign the ABN.

The procedure for obtaining a Medicare waiver (ABN) is based on the current list of tests for which Medicare requires an ICD·10 code to consider payment. Please refer to the “Current Lab Services That Require Proof of Medical Necessity” list. Do not obtain a Medicare Waiver (ABN) for every Medicare patient, but only for those who may be held liable for the service.

Medicare Secondary Payer

Medicare Secondary Payer (MSP) refers to those instances in which Medicare does not have the primary responsibility for paying the medical expenses for a Medicare beneficiary.

All providers should screen Medicare patients to obtain correct health insurance information before submitting a primary claim to Medicare.

By completing the MSP Questionnaire to initially screen your Medicare patients, you will help reduce costs to the Medicare Program as well as administrative costs to your practice.

Requisitions provided to the laboratory should reflect accurate patient insurance information, including screening for Medicare Secondary Payer. Laboratory Patient Service Center employees will provide Medicare Secondary Payer screening when performing phlebotomy on Medicare beneficiaries. Physician offices that are unable to provide Medicare Secondary Payer screening are encouraged to direct their patients to our Patient Service Centers for this vital requirement of the Medicare Program.

References:

Medicare Part B 1999 Basic Billing Manual

Medicare B New, Issue 167 “Medicare Secondary Payer”

www.noridian.com/medweb

Hospital Manual – Section 295.1, 301-301.2 January 1999